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Deke's has serviced our various vehicles for over 10 years
The thing I like about Deke's is how clean they keep the shop. So many auto repair shops are dirty, dusty & cluttered. Deke keeps his place pretty clean. It's hard for me not to believe that doesn't carry over to quality of work, which in my experience has been great.
Not being a motorhead, it's not easy for me to be confident in knowing a good shop from a bad one. One way I measure this is in how Deke's charges:
(1) I've never had a bill run over what they quoted & they always get my approval before doing most everything.
(2) For small things: add some fluid, replacing a clamp, taking the vehicle for a 15-20 min test drive-- they usually don't charge me.
(3) If they think they've fixed something and it turns out not to be, the usually don't charge for the follow up appointment.
This kind of stuff doesn't happen frequently. The work they do is superior. But it gives me peace of mind that this is how they approach standing behind the work they do.
They don't have loaner vehicles so need to plan for when your vehicle is there. Also, you mostly can't get in same day; usually will get an appointment 2-3 days out.
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