Creative Health Care Management

Creative Health Care Management provides consultation services, learning programs, and products to executives, leaders, and all clinical and support staff members in health care organizations and academic settings. CHCM consultants focus on leveraging the power of relationships across organizations to create healing environments where patients and families are truly the center of caring practice. The foundation of CHCM's work is the Relationship-Based Care (RBC) care delivery model. The RBC Model provides a conceptual framework with a vision for care and underlying values and principles, a practical infrastructure for putting it into action, the education and leadership necessary to make it happen, and ways to measure evidence of success. Organizations that have implemented RBC see an increase in patient satisfaction and loyalty, an increase in staff and physician satisfaction, and a more resource conscious and efficient work environment. Culture transformation is the end result of RBC implementation.

Our mission is for all patients and their families to experience the healing and caring that result from the implementation of our Relationship-Based Care Model and I2E2 (Inspiration, Infrastructure, Education and Evidence), and in doing so, help our clients strengthen their position as employers and providers of choice in their communities.

Our clients are major health institutions where we work with executives, board of directors, nurses, physicians, clinical professionals and service support in acute care, out-patient, long-term care and academic settings.

We offer consultation and education services in the areas of:
-Organization Assessment
-Leadership Development
-Interdisciplinary Teamwork
-Professional Nursing Practice
-Care Delivery Models
-Resources Management
-Outcome Measurement
-Cultures of Excellence

CHCM was founded in 1979 by Marie Manthey as a single-person health care consulting service. In 1982, the leadership development program that would become Leading an Empowered Organization (LEO) was created and additional faculty members were brought on to teach in the program. The following years have seen the creation of new programs such as Re-Igniting the Spirit for Caring, Leadership at the Point of Care, Cultures of Excellence and Therapeutic Relationships. Client requests for the work of transforming health care organizations, led to publishing several award winning books including The Practice of Primary Nursing, Relationship-Based Care: A Model for Transforming Practice and I2E2: Leading Lasting Change. All three books have won the American Journal of Nursing book of the year award. Creative Health Care Management is now an international company that operates throughout the United States and in countries around the world.

VALUES
Our core values are who we are and how we are in all of our relationships within our company and with
our clients and all those we are privileged to serve.

Sacred Trust
We are proponents of caring and healing health care environments in which humane, compassionate,
and competent care is at the heart of every action with every person, every time. We are what we teach.
This fundamental, sacred trust is the purpose of our work.

Caring and Healing Relationships
Caring relationships are the core of our work. We believe that caring is not a feeling, but a conscious,
intentional decision to interact with others with compassion, mutual respect, open and honest
communication. Caring actively promotes meaningful connections between real, live human beings,
built on knowing that we’re all in this together. Such connection facilitates healing, and prevents isolation.
The work of our company is to teach people to remember these principles and to support their
implementation in complex systems that might unintentionally discourage caring and allow isolation.
In the process, both people and systems in which we all find ourselves are transformed.

Empowerment and Innovation
We believe that empowerment is the foundation of caring and healing environments. In an empowered
organization there is clarity of vision, shared purpose, decentralized decision-making, individuals accept
responsibility for their own behaviors and individual contributions are recognized and affirmed. Empower
ment facilitates innovative change through continuous learning, creativity and collaboration.

Integrity and Excellence
Integrity is a state of coherence of a set of internalized values and principles, and a conscious, intentional
decision to make action congruent with these values and principles. Integrity is lived in our strategic
decisions, our individual and collective performance, and our daily actions. Consistently living in integrity
results in excellence of service.

Abundance and Grace
Abundance is a conscious, intentional decision to behave with the belief that there is always enough.
In fact, there is more than enough; there is some to spare and to share. The work of our company include
being generous in our provision of services, in our sharing what we know, and in our encouragement and
recognition of others contributions. We recognize and safeguard the value and worth of our expertise
and service. We are committed to maintaining a thriving business. We demonstrate stewardship with the
resources of our clients and our company.
Grace is demonstrated when one person of abundance gives more than he is sure he has, and thankfully
accepts the gifts of others. Grace is meeting others where they are and accepting them without judgment.

Health and Well-Being
We encourage and support each other and our clients to thrive by actively practicing self-care and by
actively balancing our personal and professional lives. As with all of our values, we must, “walk our talk.”
Therefore, as a company we commit to the active cultivation of health and well-being in ourselves
and each other, as well as in our clients.