BOS believes that we cannot be all things to all people. As a result, we focus on large clients with complex plans that need both flexibility and sophistication. We know our best opportunity for growth comes from highly satisfied clients. As a privately-held company, we have no requirements to grow at any arbitrary rate or achieve pre-defined profit metrics. Therefore, BOS is unique in our pricing model. We propose only all-inclusive pricing to limit out-of-scope fees that are common in the industry. Most of our clients have never experienced an out-of-scope fee, despite having been a client for four or five years.
BOS believes that benefits administration is highly complex, with nuances and compliance issues not always fully recognized by individuals without benefits administration experience. As a result, our teams are staffed with trained benefit professionals, not clerical staff. Most of our service staff have four-year college degrees. We have actuaries to perform pension calculations and experienced benefit consultants to assist with complex benefit regulatory or compliance issues. We conduct open enrollments and on-going administration utilizing a variety of methods, including web, IVR, paper or any combination that best serves the client's needs. We maintain paper files or store electronically, as requested. Our philosophy is to serve our clients to their specifications, rather than to established policies and procedures.
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