From: Annie Miksch [mailto:firstname.lastname@example.org]
Sent: Wednesday, August 26, 2015 3:11 PM
To: Smith, Leonard (WSF Consultant)
Subject: Praise for Vashon Flagger
Dear Mr. Smith – Your name was given me by WSF as the person to whom I should express my gratitude for really remarkable efforts by a flagger on the Vashon dock on Saturday evening, August 22nd. The flagger, a young woman with a long blond braid, was on duty directing traffic on and off the dock during the construction to make the dock more earthquake resistant.
I had experienced an alarming spiking in my blood pressure and was feeling pretty awful. At 6 PM I called my doctor’s office and the doctor on call wanted me to be seen by medical personnel that evening. He indicated that this was not an Aid Car call, but also something that should not be postponed, and advised me to immediately go to Urgent Care in West Seattle. Vashon does not have any doctor or nurse practitioner available on-Island after 5 PM or on weekends. My kind neighbor offered to drive me to West Seattle, but I realized that the ferry lines would not get me there before the Urgent Care clinic closed at 8 PM, so I elected to walk on and catch a cab.
Arriving at the dock just as the ferry was getting ready to load, my neighbor explained my medical need to the flagger. What transpired next was just what you hope to encounter under the circumstances. The flagger, whose name I wish I had asked, immediately asked if we needed an Aid Car, and when told no and our plans to walk on, radioed both the WSF person at the dock apron and the ferry crew to advise them of my situation. She was completely professional and took charge of the situation. She was also so kind; I felt a real sense of confidence and followed her directions. Sure enough, when I got to the boat, there was someone there who knew all about me, and they whisked me aboard.
Mr. Smith, that may not sound like an earth-shattering performance, but when you are the person with the medical need, having someone as compassionate and efficient as she was really helps. She reacted so appropriately, and thought of things that my fuzzy brain would never have considered (like alerting the ferry crew so they knew what they were getting). Whether this was the result of training or her own quick thinking, the situation was so well handled.
Would you please pass this along to both the young woman flagger and her boss? I am so grateful for her help!