TRowe.net

OUR STORY

Our story begins where most tech companies begin — way back in 1998 in a dusty garage somewhere in Southern California. Founder and future president, Tom Rowe started the company as a one-man shop working as a freelancer for home users and local businesses that needed IT support and basic fixes. As his client base grew, so did his reputation for excellent customer service. Before he knew it, Tom built a business based on steady and sustainable growth.

In 2004, we transitioned from a per-project business model into a true Managed Service Provider, which changed our corporate operational landscape for the better.

First, the new model allowed us to partner with our clients and commonly align our objectives to service all of their IT needs proactively, on a fixed-cost basis. Secondly, with smooth, efficient IT operations, we were able to find even more ways to increase our client’s business productivity while simultaneously addressing their technology challenges on a day to day basis.

Flash forward to today – we continue to do inspired work, focused on building long-term relationships with our clients and educating them about using technology to grow their business.

In 2016, we rebranded the company to a name that continues to represent the vision Tom started out with all those years ago in his garage. It’s an ongoing promise to our customers that we always have (and always will) provide service and support that’s not just good or great…it’s simply Fantastic.

Our Core Values

From our humble beginnings almost 20 years ago, client satisfaction has been #1 on our list of core values. We built our reputation on showing our clients how exceptional customer service and attention to detail can help businesses thrive and grow…

When you work with us, you’ll discover a dedicated team of professionals who are the perfect combination of friendly communicators and expert technicians. This means you’ll be able to not only understand, but also enjoy the experience as your IT needs are solved quickly and efficiently.

You’ll also find that our team of superheroes is ready and willing to do whatever it takes— rain or shine, nights and weekends, holidays and vacations— to ensure that you and your business stay up and running.

We believe in making technology understandable, efficient and easy for everyone on your team.
We believe in building long term relationships with our clients.
We are small enough to know you, but large enough to service your every need.
We don’t speak geek, because we’re fluent in speaking human.
We partner with our clients to guarantee our mutual success.
When it comes to what we hold near and dear to our hearts, these values are just the tip of the iceberg. Making your experience fantastic is what we value most, and we live IT everyday.

From computer setup, to security solutions, to system networking, to data recovery – everything we do is part of an integrated system of support that you won’t find anywhere else.