Duquesne Light Company is committed to more than keeping the lights on; it powers the moments in its customers’ lives. As a next generation energy company, Duquesne Light Company’s nearly 1,500 employees are dedicated to delivering reliable and safe energy to more than a half a million customers in southwestern Pennsylvania.
On this Facebook page, we are dedicated to reviewing and responding to your feedback during regular business hours, Monday – Friday, 8 through 5 EST.
If you need to report an outage please call 1-888-393-7000 or visit Our emergency number, answers 24 hours a day, every day.
Use this number to report emergencies, including: power outages, downed wires, accidents involving utility poles or power lines, or any other hazardous situation. Please do not use the emergency number for general customer-service questions. Those questions should be directed to 412-393-7100.
TDD – 412-393-4320, Telecommunications Device for the Deaf
Duquesne Light Social Media Policy
We communicate with our customers in a variety of ways, including phone, email, web, face-to-face and via social media. In an effort to make this forum enjoyable for all, please take a moment to read our guidelines below for when you choose to contribute to our Facebook page.
1. Duquesne Light's Facebook page is managed by the company's Communications and Customer Care team.
2. If you have account questions please call our Customer Care department at 1-888-393-7100. To report a power outage or other issue, call 1-888-393-7000. You may also report outages by visiting our website at
3. We ask that you keep the conversation relevant to the topic and not share personal information. We reserve the right to remove off-topic, out of context or promotional pages or comments.
4. During a storm or emergency, this Facebook page will go into "storm mode" and we will do our best to keep you up-to-date on outages, restoration and other pertinent information.
5. We will not tolerate any language that is foul, violent, abusive, racist, bullying, sexist, slanderous, sexual or offensive in any way and reserve the right to delete posts, including links, of this nature. People who post comments in violation of this rule may be banned.
6. Any threat to Duquesne Light personnel, customers, contractors, property or an expressed intent for any other criminal activity will be immediately reported to Duquesne Light's Corporate Security as well as the appropriate law enforcement officials. Such comments will be deleted and the person who posted the comment will be banned.
7. Duquesne Light reserves the right to revise these terms at any time.
"Duquesne Light Company" - Social Networks
Click to visit the social networks of Duquesne Light Company:
Do you own or manage this business?
Click here to claim the Duquesne Light Company listing and add social networks, logos, descriptions and more.
