WHAT SHOULD YOU DO IF YOUR VEHICLE IS HIT:
Write down the time, date and location and describe the accident, including direction of travel and speed.
Describe any injuries to you, passengers or bystanders and include information about the emergency response, i.e., police, EMT's and ambulance.
Describe damage to your vehicle, property or other objects. Take photos.
1. Repair shops MUST be licensed by the Department of Motor Vehicles. AND, we are!
2. Generally, the repair shop and your insurer will agree on the price. Under State law, a repair shop must obtain your written authorization of an estimate of the maximum cost of parts and labor before starting work. At STRONG'S AUTOCARE, WE work directly with your insurance carrier and all our estimates are FREE.
3. Make sure no repairs start until you have written confirmation that the insurance company has agreed to a price with the repair shop.
4. If your vehicle is totaled, that means the repair costs exceed its value as the insurer determines it and the insurer will pay you the value and will keep the vehicle. If you disagree with the value, you may be eligible for arbitration.
If you want to have it repaired, your insurer will pay you the value minus its "salvage value" and you pay for the repairs. The DMV must then stamp the title "salvage" and must re-inspect the car before it goes back on the road.
5. If someone else causes the damage, you are entitled to rent a car for a "reasonable" period of time.
6. Replacement parts can be original equipment manufacturer parts or after-market parts or recycled parts. For the last two types, you must be notified in the repair estimate and agree.
7. Repairs must be finished on the business day the shop gets the vehicle unless you are informed and agree it will be later.