We have developed 24 basic standards of customer service to help us deliver quality service. They are not all-inclusive, but form the core of what our customers expect from us and what we pledge to them.
SHOPPING: Our facilities are attractive with convenient hours of operation. We welcome our customers courteously and promptly. Our salespeople serve as knowledgeable consultants. The right vehicle is available on the lot.
COMMUNICATION: Our advertising is credible and honest. Our salespeople follow up after delivery. We provide maintenance service department follows up after every service visit. We contact all of our customers at least annually.
SALES & DELIVERY: Sales experience is professional and not high pressure. Terms of the sale/lease are fully disclosed. Finance and Insurance process is pleasant, efficient and represents value to our customer. Salespeople conduct a thorough, quality delivery.
SERVICE: We welcome our customers service appointments are easily made. Check-in is easy and convenient and the service advisor is friendly and competent. Alternate transportation is ' vehicles are treated with ' vehicle is fixed right the first time. Service work is completed on time. Work performed and all charges are explained. Vehicle pick-up is handled smoothly.
PARTS: The right part at the right time for the right price.
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