Based in Lexington, Kentucky, Bates is a family owned and operated business that had its beginning in 1984 when Sonny and Pat Bates purchased the Lexington Sonitrol franchise. Sonny, as a former Dallas Police Officer, knows the fundamentals of providing security. He has built a company on these principles. Using these fundamentals to build our company, he has also developed a strong customer service culture at Bates where customer satisfaction aligned with the best security is our primary goal.
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