ORI is a research, data analytics, and consulting firm focused on strengthening customer relationships. By offering quick and efficient data collection, agile research and analysis, and high-value training and development, we translate data into decisions and decisions into stronger customer engagement. ORI began in 1988 as a data collection company focused on data entry and customer satisfaction analysis. Following years of organic growth and acquisition, today we are a full-service customer experience firm serving government, commercial, and association clients.
Data—Through mail and phone surveys, focus groups, and SMS data collection, we identify, process, and analyze large, complex volumes of quantitative and qualitative data and integrate multiple streams and sources.
Decisions—We mine and transform siloed data into actionable insights and recommendations that drive meaningful outcomes and sustainable results.
Engagement—We design and deliver customized professional development programs to help clients minimize turnover, increase profitability, and strengthen customer relationships.
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