Rodney Preston founded North Texas Heating & Air in 1996. The first years of starting a new business were very difficult, but were also very beneficial towards the long-term success of NTHAC. Rodney learned that, “if you treat your customers the way they you want to be treated, they will not forget.” He learned to always be honest and fair, and that if a customer has a legitimate complaint, to address it promptly and honestly. As the business grew, he had to hire technicians and looked at several of his competitors to see how they structured their companies. He found that most companies pay an hourly wage, and try to entice technicians by offering sales commission on parts and equipment. Rodney did not like this approach, since he saw how that practice could potentially promote dishonesty.
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