Our sales team will work with you to get your order together. A drafting supervisor will review the project and contact you within two to three days from the date of your order to discuss the project and schedule. A Project Manager will then be assigned to you. The Project Manager will be your sole point of contact for all issues relating to your project.
2. Design and Drafting
We believe it's important to focus a great deal of attention on the shop drawing phase to eliminate potential job site problems. This helps reduce errors, omissions, and other problems that can arise during installation.
The Project Manager will work with you to determine the scope of the project and the detail for the pieces needed. Our design team will produce the shop drawings necessary for your project. The Project Manager will submit a detailed set of shop drawings showing the layout of the Cast Stone on the project either in plan, in elevation, or both; cross sections detailing each profile; and all the connections the drawings to you for approval.
We'll also provide you with a set of piece-marked shop drawings to use when installing the stone. Every piece of Cast Stone will have a tag attached indicating its piece mark, project name and weight. This piece mark will coordinate with the piece marks on the layout or installation drawings.
3. Production
Once the drawings are approved, the Project Manager will generate production tickets and get production started. Each stone receives a durability application through a sanding and etching process giving it lifetime durability, consistent color and low absorption, meaning longer life with no maintenance.
4. Shipping and Installation
Once production is finished and the order is complete, the Project Manager will contact the contractor (or designated contact person) and arrange for delivery. All hardware ordered will be shipped with the appropriate Cast Stone pieces.
5. Finished Product
Our goal is to earn your complete satisfaction - on your current job, and all futures jobs as well. Focusing on your complete satisfaction helps to ensure that you're completely comfortable referring our service to others. View examples of the work we've completed for our customers.
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