Grafton Animal Hospital

GRAFTON ANIMAL HOSPITAL HIGHLIGHTS

•Opened for business in this location by Dr. Michael Gross in 1994.

•Offer complete services to dogs, cats, birds and small exotics. We have a special interest in pet birds.

•Services include boarding, grooming, surgery, dentistry and a variety of medical procedures and diagnostics.

•Give medical care to sick and injured wildlife as a community service, and transfer them for rehabilitation and release. We assist Newport News Park, The National Wildlife Service, and the SPCA.

•Rely heavily on client education and preventative medicine to improve the quality of pet’s lives.

•We are always available to offer tours of our facility and answer questions.

•We maintain a clean, odor-free environment at all times

•We now offer Wellness Plans to help our clients provide complete health care while taking advantage of savings on ancillary services (Boarding and Grooming) and elective procedures

•We have a referral program in place that rewards new clients for choosing GAH and for thanking the referring clients. (30-40% of our new clients are referrals from our clients and from other hospitals)

•Staff receive extensive and ongoing education in area of pet care and client service

•Website ( ) improving client communication and further improving pet health care and client convenience thru the use of Pet Portals.

MEDICINE and SURGERY

•Have the highest level of certification by the American Animal Hospital Association.

•We use the safest anesthetics available.

•We use the latest, safest, and most effective pain medicines.

•We have a fully stocked pharmacy and can fill prescriptions for our client’s convenience. We also compound drugs to make administration easier for the uncooperative patients.

•Our Doctors attend 5-10 times the required amount of continuing education (100 to 150 hours annually) to insure that we remain on the cutting edge of competency.

•We utilize state-of-the-art anesthetic safety monitors such as pulse oximitry, ECGs, and CO2 monitors.

•We assign a surgical assistant to the patient who stays with the pet from beginning of the procedure until the pet is awake smiling.

•We have a state-of-the-art surgical unit with radiosurgical equipment for advanced techniques

•We have microsurgical equipment for birds and other fine detail procedures

•We have state-of-the-art diagnostic equipment such as video-endoscopy equipment which allows the inspection, sampling and/or surgery of body cavities such as the nasal cavity, ears, GI tract, and respiratory tract. It also allows for the recording of images in digital format for referral to specialist.

•We utilize over 10 laboratories around the country and refer specialty cases to local Board Certified Veterinary Specialist (internal medicine, dermatology, surgery, ophthalmology, neurology,etc.)

•Our assistants spend 20-30 minutes with every new client discussing all areas of preventive health care.

BOARDING and GROOMING

•Tours available at any time

•Multiple size rooms to fit any pets needs

•Advanced climate control systems provide fresh odor free air at all times

•Many Windows, Skylights, Ceiling Fans and Hanging Plants maintain a bright cheery atmosphere

•State of the art fire and burglar system

•New Wellness Programs offer savings on boarding and grooming just for keeping your pet healthy or 10% off grooming for frequent visits

•Continuous daytime observation by devoted, caring, trained staff

•After-hours, holiday, and weekend pickup usually available (by appointment)

•Many “extras” available for the pampered pet such as: comfort cushions to luxurious beds; daily brushing (fur and/or teeth); medications given on schedule; extra playtime/exercise time

•Complimentary entrance exam by a veterinary technician or assistant

•Complimentary baths available for guests staying over 5 days

•Professional Grooming available by certified groomers with over 11 years experience

•Grooming discounts available for frequent groomings (10% if groomed within 6 weeks)

•Diet includes top of the line Hills Science Diet or the pet’s regular diet from home

•Certified by the Pet Care Services Association (only 2 in Virginia)

FOR THE DOGS

•Resting benches keep dogs off the floor when at rest

•All dogs are allowed out individually in a giant 20,000 square foot exercise area 3 times daily

•New Interactive Doggy Daycare for social pets needing extra canine and human interaction, or just a safe place to relax for the day

FOR THE KITTIES

•Cats stay in a room of their own, separate from the dogs

•Multiple sized facilities to choose from including “Kitty Condos” which consists of one to four suites connected to provide huge horizontal and vertical living space

•Large Windows allowing unrestricted view of birds and squirrels at the feeders