Liberty Mutual

Community Rules

We welcome you to Liberty Mutual’s social media community to share your comments and feedback, but ask you do so responsibly and follow our rules.

We reserve the right to remove any posts, comments or ban/report users who are not adhering to our rules. The following types of content may be removed and the users posting this content may be banned from our social media community:
- Personal or private information
- Information regarding our employee’s ( names, personal details, or contact information)
- Profanity, foul language, discriminatory language, or obscene content or imagery
- Personal attacks or defamatory comments
- Violence or threats
- Repeated posts/comments
- Solicitation or advertising
- Links to external sites
- Spam

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Social Care for Customer Services and Claims

Our Social Care team provides Customer Service and Claims support on Facebook and Twitter. We encourage you to contact us via private message on Facebook and Twitter, as we cannot discuss private matters in a public space. We make every effort to respond on social media, though some inquiries may require follow-up through another channel.

**Please do not share any personal information on public posts, such as email address, social security number, phone number, credit card information, or policy number**

Social Care Hours: Monday - Friday 8am-7pm ET, Saturday 8am-5pm ET

Additional Social Care Contact Information:
- Email: AskLiberty@
- Phone (Customer Service): 1-800-225-8285
- Phone (24/7 Claims Support): 1-800-2CLAIMS (1-800-225-2467)

Postings are monitored and are subject to each social network’s privacy policy and terms of service. Please reference the Facebook Terms, Twitter Terms, Instagram Terms, LinkedIn Terms, Snapchat Terms, TikTok Terms, or YouTube Terms of Service for additional guidelines.

Updated 2023