Novo Nordisk Pharmaceutical Industries Inc

OUR COMMUNITY GUIDELINES

Welcome to Novo Nordisk’s US Facebook page, we’re glad you’re here.

What you see is for audiences only. It’s meant for the only because laws that govern communications from pharmaceutical companies differ by region. There is a possibility, however, that people who don’t live in the may stumble upon this page. If that’s you, please check out our global corporate website:

What do we talk about here on social media?

We share news and information about Novo Nordisk in the Social media isn’t a place for us to provide healthcare advice. If you have questions about your health or the medicine you take, your doctor or health care provider is the person to ask. If you’ve had a problem with a Novo Nordisk medicine (an adverse event), or if you have a product inquiry or complaint, please call 1-800-727-6500 or use the online form at

When can you expect updates?

We update and check our accounts 9AM-5PM EST Monday through Friday. We strive to respond to questions and comments within a business day. On the weekends, we may be a little slower to respond and responses may not be immediate. If you are experiencing a medical emergency, please call 911.

Do you have comments and questions?

Great! We welcome them and try to join the conversation whenever possible. However, we may remove any comments that: (1) are off-topic; (2) are inappropriate, vulgar or abusive; (3) are intended to spam; (4) reference any product from any pharmaceutical company; (5) include any hyperlink, tag, or content other than our own; (6) solicit or offer medical advice; or (7) otherwise violates our Community Guidelines. If we don’t reply to your comment it may be because we are not able to based on industry rules and regulations, or you may have shared a comment that is not in English. That said, we will always try to read and answer all your direct messages, comments, emails, etc. And we’ll make sure to pass along all your thoughts and ideas to our colleagues.

Terms of Use & Comment Guidelines

We’d like to be clear, direct, and up-front about the restrictions within which the Novo Nordisk US Facebook page must operate.

The Novo Nordisk US Facebook page exists to help our patients, employees, partners and community members share their stories, and to cultivate support and education throughout that community. Because we are a pharmaceutical company, our Facebook page is governed by FDA regulations and other federal laws.

While it is the goal of the Novo Nordisk US Facebook page to foster open communication and a candid exchange of ideas, stories, and sentiments, there is simply some content we are restricted from publishing, or allowing to be published, on the page. It is not our intention to censor our community members in any way; however, we must operate within the rules.

The following Commenting Guidelines explain the restrictions of this page. Thank you for your understanding and for ensuring that your comments fit within these guidelines. While Novo Nordisk reserves the right to remove any posting at its sole discretion, we are working to foster communication and candor; in this spirit, we will only remove comments that violate these guidelines. Please contact us via private message with any question or concerns.

1. Product Mention. Please don’t reference the products of any pharmaceutical company, whether positively or negatively. Important regulations govern exactly what can be said about products within the context of this page—it’s better to just leave them out of the conversation.

2. Side Effects. Facebook is not the appropriate forum for reporting side effects of prescription drugs. So that we can best deal with the information, please report side effects to us by calling 1-800-727-6500, or directly to the FDA by visiting or calling 1-800-FDA-1088. If you are experiencing a medical emergency, please call 911.

3. Links and tags. While we do not endorse any page content other than our own, we must take care that all of it – including links to other pages and tags to other Facebook pages – is within the regulations that govern our page. Because we can’t take responsibility for the content on other websites, please do not post any links or tags on this page, even Novo Nordisk websites. Although we may occasionally share links to third-party sites that contain information that may be useful to you, Novo Nordisk does not control or endorse and is not responsible for the content on these third-party sites.

4. Vulgarity of Personal Attacks. The Novo Nordisk US Facebook page is a community for all, without discrimination on the basis of ethnicity, race, religious affiliation, age, or gender orientation. It is a place of respect. We prohibit posts/comments that are profane, defamatory, hostile, harassing, libelous, offensive, abusive, discriminatory, demeaning, disparaging, threatening, repetitive, and/or disruptive to the community, impersonating other people, posting chain letters or pyramid schemes, “spamming” (sending a message or link more than once), posting or transmitting charity requests or petitions for signatures, and sending unsolicited mass e-mailings.

5. Medical Advice. While we appreciate the community’s desire to help one another, and while we encourage sharing experiences, please leave the dispensing of medical advice to the medical professionals – and even if you are a medical professional, please leave it to an individual’s health care practitioner. Medical advice can have serious implications. We are all different, with different health histories and concerns. A treatment that worked for you or someone you know won’t necessarily work for someone else. In the interest of keeping everyone safe, please don’t post specific information about treatments, techniques, therapies, medications, etc. Contact your healthcare provider for all medical or health issues.

6. Any comments or posts about clinical trials that you or someone you care for is or has participated in cannot be posted on this page.

7. Off Topic/Spam. We’d like the Novo Nordisk US Facebook page to be a forum for conversation, education and for sharing news about our company. Any comments that are unrelated to the posts on the Novo Nordisk US Facebook page, or are spam and/or promotions for goods or services are not allowed on the page and will be removed.

8. Photos or Pictures. From time to time, you may want to post a picture or photo in our community or we may ask you to submit pictures for certain activities that we may announce. Any pictures or photos submitted must comply with our Community Guidelines and Privacy Policy, which can be found at In addition, for all pictures or photos, we will need a consent form signed by each individual (over the age of 18) that is included in the picture. This page is intended for adults over the age of 18. You must submit the consent forms to us via private message. We will not be able to post any pictures or photos that do not comply with our Community Guidelines or do not have consent forms from all individuals included in the picture.

9. Personal Information. We will not be able to post any comments that contain any personal, proprietary, confidential, sensitive, or nonpublic information about you ( , phone number, address, contact information) or your healthcare provider ( , physician, hospital, etc.).

10. Insurance Coverage or Reimbursement. Unfortunately, this community is not appropriate for discussing issues you may have with health insurance coverage or reimbursement. You should discuss those issues with your physician or health insurer directly.

11. Miscellaneous. In the event that a comment does not fit into one of these categories but nonetheless is not suitable for the Novo Nordisk US Facebook page, Novo Nordisk reserves the right to remove any posting at its sole discretion to ensure the page is not disrupted or abused in any way.

Violation of Community Guidelines
We reserve the right to temporarily or permanently ban or remove users with this page who violate the Community Guidelines. We may also report you or any incident to Facebook.

We also reserve the right, at our sole discretion, to modify these Community Guidelines at any time, and you should check back for updates regularly. Your use and continued use of this Facebook page indicates your acceptance of any revisions to these terms.

Transparency
To ensure transparency, any Novo Nordisk employee or affiliate or agent is required to identify themselves as such when participating in the community. This includes any spokesperson paid by Novo Nordisk.

All pictures will need to be reviewed and approved before being posted.

Novo Nordisk discovers and develops innovative medicines and makes them accessible to patients throughout the world. Nearly a century of innovation and leadership has led to the development of a comprehensive portfolio of products and delivery systems for diabetes care, as well as in other therapeutic areas where the company can make a difference. Novo Nordisk Inc. is the US affiliate of Novo Nordisk A/S. We are one of the world’s leading diabetes care companies. The company’s US headquarters are located in Plainsboro, NJ, and the Novo Nordisk US business presence stretches from coast to coast -- from an insulin manufacturing plant in North Carolina to the Novo Nordisk Research Center in Seattle, WA.

Thank you for reading. We look forward to hearing from you!