Central Contra Costa Sanitary Dist.

WE MONITOR COMMENTS DURING NORMAL BUSINESS HOURS

If you have a sewer emergency, call (925) 933-0955 or 933-0990 any time.

We recognize that the Internet is a 24/7 medium and your comments are welcome at any time. However, given the need to manage resources, we only monitor our social media channels and respond to comments during normal business hours (8 to
5 , Monday through Friday). When closed for holidays, we review comments on the next business day.

WE MODERATE COMMENTS

We want our social media channels to provide a welcoming environment for everyone who participates, so we reserve the right to delete comments that:

• Contain hate speech directed at race, color, gender, sex, sexual orientation, national origin, ethnicity, age, religion, or disability;
• Contain obscene, indecent, or profane language;
• Contain threats or defamatory statements;
• Promote or endorse services or products.

YOUR COMMENTS ARE PUBLIC RECORDS

Central San is a public agency; the information and comments posted on our social media channels are public records and will be retained in accordance with the California Public Records Act. Therefore, any content posted – comments (even deleted comments), photos, videos, subscriber lists, etc. – could be subject to public disclosure.

PERSONAL CONTACT INFORMATION

In some cases we may ask you to provide your name and email address so that we can contact you, if necessary. It is our policy not to publish your email address. To protect your privacy, please do not include personal information ( , email address or phone number) in your comments or social media posts. If you would like us to contact you, please send us a private message, or email us at info@

MEDIA INQUIRIES

If you are a reporter, please send inquiries to our media relations representative, Chris Carpenter, at ccarp@ , or by calling (925) 229-7316, rather than by submitting questions as comments.

CUSTOMER SERVICE

If you have questions regarding any of our services, please call our main office during business hours: (925) 228-9500 or visit our website,