Bank Independent

At Bank Independent, we're Radically Original. We're big enough to offer you the latest in banking technology, but small enough to make quick, local lending decisions. We're deeply rooted in the communities in the seven counties we serve while remaining focused on a future of innovation and growth.

COMMUNITY GUIDELINES

Since 1947, Bank Independent has been deeply rooted and greatly involved in the communities we serve. The online community is no different.
Our social networking profiles on sites such as Facebook and Twitter provide one more way to interact with Bank Independent. We hope you’ll have the same great experience that the folks in our sales offices and on our Customer Service line always strive to provide.

Playing by the rules
To make sure everyone is welcomed to a safe, secure and friendly forum, we’d like to share and encourage the following guidelines:

Please be respectful.
Feel free to join the conversation, and let us know what you think. Be honest. However, please refrain from using obscenities, profanity or making any comments that are illegal, offensive, abusive, defamatory or harmful.

Protect your identity.
Remember that social networks are public. To protect the security of your personal and financial information, please don’t post anything you wouldn’t share publicly. For example, never mention your account number, social security number, or debit/credit card numbers on our social sites.

Keep things legal.
By engaging in social networks you agree to comply with all applicable laws and use these social communities for lawful purposes only. Please don’t post content unless you created it.

Be constructive.
We’re always listening to our customers, and we welcome helpful feedback on how we can make your experience with Bank Independent even better. If you have an issue with one of our services or products, we’re here to help, as well. We look forward to responding to constructive, thoughtful posts and comments made on our social pages. You are also welcome to call our Customer Service folks at (256) 386-5000 or (877) 865-5050 Monday through Saturday, from 8:00 to 8:00 Central Time, or stop by one of our 27 sales offices for assistance.

Consider our folks.
We love that you have a great relationship with your Bank Independent banker, and we also love to hear you say great things about them, whether it’s in an email or in our social communities. We’re also listening if you have something “not-so-great” to say, and we hope you’ll contact us directly at (256) 386-5000 or (877) 865-5050 so we can personally address your issue. But please help us protect the privacy of our team members by excluding their personally identifiable information when posting something about them on our social site.

As community custodians, we do reserve the right to remove any posts. In addition, we also reserve the right to hide, or permanently delete, posts from any individual.

How we can help
Bank Independent’s social media team works hard to monitor our social sites during our Radically Original business hours, Monday through Saturday from 8:00 to 8:00 Central Time (excluding bank holidays). While we sometimes might respond after normal business hours, we cannot guarantee that we will be able to begin investigating issues until the following business day.

If you have a specific social media issue, please email our social media team at social@ with a description of the issue, your name and contact information, and the best time to reach you. Please do not include account numbers, debit card numbers, or other personal financial information in your email.

Issues concerning your personal accounts are best handled securely and privately with one of our Bank Independent professionals in person, by phone or through Online Banking secure messaging, so please visit a sales office, call Customer Service at (256) 386-5000 or (877) 865-5050, or send a secure message within your Online Banking session.

Our website, , also offers helpful demos and FAQs addressing many common questions about our products and services.

About us
Bank Independent team members posting about Bank Independent on social sites should refer to the Social Media Policy in the Employee Handbook for guidance.
The official voice of Bank Independent is the page owner, posted as Bank Independent on Facebook and @bibankal on Twitter. If you feel that someone is posting as Bank Independent—and shouldn’t be—please email us immediately at social@

Playing by the rules, part two
You participate in social media at your own risk. Please refer to the following terms and conditions which outline how to use each social network:
Facebook Terms and Conditions
Twitter’s Rules

We can’t be responsible for the content or opinions posted by our users. Please understand that not all posts on our social sites necessarily reflect the opinions of Bank Independent, nor can we confirm their accuracy. We are not responsible for and do not endorse third party sites or their content.

By engaging with our social networks, you grant Bank Independent and our affiliates the right to utilize all posted content in any media without any legal or monetary obligation to the poster or author.