At Aqua Buddy Pools we understand that we are quite simply in the customer service business and the concept that customer service is based on communication and providing outstanding service. With the needs of the customer always coming first.
We listen to feedback from customers year after year and find that there are just a few simple things that people need…
1. Technicians that can explain in simple terms what they are doing to the pool and how and why it should be a benefit especially when it comes to repairs.
2. Service technicians that show up on time and on the scheduled day and if for any reason they can’t…imagine this…people just want to be called rather than ignored.
3. An office that answers the phone AND returns calls.
4. An office that responds to emails.
5. Service technicians that actually perform all the duties that you pay them to do. Meaning, even if your pool looks clean, it will be vacuumed, brushes, and cared for regardless.
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