Be Knowledgeable. Understand the products and services we offer as well as how they affect the customer.
Exceed Expectations. Make sure that we clearly understand the customer's expectations and take any measure that goes beyond that.
Be Responsive. React quickly in the way that is needed, appropriate, and right for a particular situation, anticipating customer needs.
Work as a Team. Share our experiences, successes, and failures. Work collaboratively among ourselves, our departments, branches, etc. to achieve our mission.
Be Reliable. Do what we say we are going to do when we say we will do it.
Be Positive. Make the best out of every situation.
Be Friendly. Smile. Greet our customers. Be approachable. Make people feel like we enjoy talking to them.
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