Contact Automation is an Interactive Voice Response and Contact Center Management Company located in Atlanta, GA and has been providing quality Interactive Voice and Call Center solutions to a wide array of customers for over a decade. We pride ourselves in understanding the needs of businesses and providing automated and live agent services that save money, reduce workload, and allow companies to be more efficient.
Our robust technology platform, global contact center vendor network and expansive live agent staff ensures that every call is answered by a qualified representative. Because each of our operations adheres to universally accepted quality standards, we can ensure that every call is handled with a consistent level of service, regardless of location. Our sophisticated web-reporting capabilities assist with time-sensitive media tracking and provide access to critical data 24/7, as well as the ability to remotely monitor agents real-time, using our state-of-the-art technologies.
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