Farm Rx

NuWay-K&H Cooperative Social Media Guidelines

We engage with our customers and community beyond the walls of our offices: you can find us on Facebook, Twitter and YouTube. This page will give you a better idea on how to engage with us in social media, what you can expect from us and where to find more information.

1. NUWAY-K&H COOPERATIVES TWITTER ENGAGEMENT GUIDELINES
Twitter asks a very basic question of its users: “What’s happening?” And we know the answer to that question – we’re working every day to help our customers/community by delivering exceptional value through knowledge and innovation.

Through our Twitter account we aim to provide information on NuWay-K&H Cooperative’s major activities and initiatives – from agriculture, sustainability, charitable giving, safety, services, etc. We welcome your thoughts on any and all of those topics.

Please note that we won’t be able to reply to office or service issues through Twitter. If you would like to comment about customer service or other issues, please visit our website at or call 1-800-445-4118.

Here are a couple things you should know about our Twitter engagement:
a. We are committed to having a dialogue with our followers. We count on you to use @ messages in a way that contributes to the dialogue. Please support any claims with links to information sources whenever possible. We love opinions; we love them even more when you back them up with facts.

b. We strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgement in selecting the messages we respond to.

c. Following a Twitter account or including an account in a Twitter list does not constitute an endorsement; the same applies to re-tweeting messages posted on accounts that NuWay-K&H Cooperative does not own, or making them as “favorites.”

2. NUWAY-K&H Energy COOPERATIVES FACEBOOK ENGAGEMENT GUIDELINES
We’re excited that you’ve joined us on our Facebook Fan Page, and we know you’ve got plenty to say. At NuWay-K&H Cooperative, our vision is our purpose in being a diversified partner to you and your community, delivering exceptional value through knowledge and innovation.

While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook Fan page:

a. Don’t do anything that breaks the law.

b. Be polite and courteous, even if you disagree. Excessive name calling, profanity, fighting words, discriminatory epithets, sexual harassment, bullying, gruesome language or the like, will not be tolerated.

c. Stay on topic. Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove content that is off-topic, out of context, spam, promotional or links to third party sites.

d. Keep it real. All wall postings should come from a real person and Facebook profile. Postings from fake or anonymous profiles will be deleted when discovered.

e. There is a place for customer service-related questions, complaints, concerns or ideas from customers. If you are a customer and have a customer service comment, complaint, concern or idea, we encourage you to call 1-800-445-4118, to ensure that we can respond in a timely manner. Please note that any customer service posts published on NuWay-K&H Cooperative page by customers will be removed when discovered. As always, if you would like to comment about customer service or any other issues please visit our website at or call 1-800-445-4118.

f. We reserve the right to remove content posted to Facebook that violates these guidelines.