Citizens has a single focus on customer service because its visionary founders, including Colonel Eli Lilly, chartered the company in 1887 as a Public Charitable Trust. Using a not-for-profit approach, Citizens either returns profits to you in the form of lower rates or reinvests profits to make its facilities more reliable and efficient. While most utilities are beholden to the quarterly demands of out-of-town stockholders, the unique Citizens Trust simply means everything we do is focused on serving you.
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