The MVA is governed by values which can be described in the PRIDE taken in the products and services offered to the residents and citizens of Maryland.
P ride in Performance R espect I ntegrity D iversity E mployee Empowerment & Accountability
MVA's Goals
It is with these value, vision, and mission in mind that the Administration identified the five key goals for the MVA Strategic Plan including the following:
Exemplary customer service that maximizes operational performance and efficiency of systems; Efficient and effective business practices to enable the Administration to deliver progressive quality services and products to Maryland residents and other MVA customers; Safety and security to promote driver and vehicle safety while ensuring product and process security; Organizational development to assist the MVA in taking the necessary steps to retain a diverse, competent workforce; and Financial stewardship to help the MVA maintain and upgrade systems, staff, and business practices and ensure peak financial performance and accountability.
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