In July, 2016 we decided to change our name to 1stCertified Collision Centers to better reflect our unwavering commitment to properly repair your vehicle both structurally and cosmetically. We have invested, and will continue to invest, in the technical training, advanced equipment and car manufacturer certifications that are necessary to repair today’s high-tech, complex vehicles. Our Training & Certifications section provides greater detail on the steps 1stCertified Collision Centers takes to ensure that your vehicle is returned to you in its pre-accident condition. While properly repairing your vehicle is the most important step in The 1stCertified Difference, we are also fully committed to providing you with personalized, friendly and professional service through-out your auto claim and vehicle repair process.
1stCertified’s reputation for integrity, repair quality and customer satisfaction has allowed us to establish formal working relationships with virtually all members of the auto insurance community. These auto insurer Direct Repair Program relationships facilitate communication and eliminate needless delays, reducing the stress and inconvenience resulting from an auto accident.
To ensure that 1stCertified delivers the service and support you desire and deserve, we engage Auto Body Review an independent, national, 3rd party firm, to survey our customers regarding their service experience at 1stCertified. Please visit to see what our customer’s are saying about us.
1stCertified’s Customer Service section details the services available to all our customers, including 1stCertified’s National Lifetime Warranty, Valet Service and Towing and Rental Car Support.
While no collision repairer is “perfect” all the time, should 1stCertified ever fall short of your service expectations or our commitments, we will promptly and professionally address any concern that you may have. Our goal is to meet or exceed the service expectations of every customer who chooses 1stCertified for their vehicle repair needs.
1stCertified recycles all qualifying materials, limits the use of water and utilizes only auto manufacturer approved water-based paints. The minimal hazardous wastes produced in our operations are disposed of properly and all required records are maintained. Additionally, we have engaged two independent 3rd party compliance firms to ensure we adhere to all relevant Federal and California regulations.
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