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TDI's toll-free Consumer Help Line, 1-800-252-3439, is available Monday through Friday from 8 to 5 , Central time, to help callers with insurance questions or problems.
TDI helps consumers recover millions of dollars in refunds and additional claim payments each year. If you have a complaint against an insurance company or agent, first notify your company. If you still aren't satisfied, you may submit a written complaint to TDI: • Online: • By email: ConsumerProtection@ • By fax: 512-490-1007 • By mail: Texas Department of Insurance, Consumer Protection (111-1A) PO BOX 149091 AUSTIN TX 78714-9091
TDI’s Division of Workers’ Compensation resolves disputes about medical and income benefits paid to workers who have work-related injuries or illnesses. If you have a dispute involving workers' compensation benefits, call 1-800-252-7031.
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