Frontier Adjusters

Experience
Frontier Adjusters is not the place one starts an adjusting career. We do not consider people for franchises without a minimum of 5 years of multi-line property and casualty experience. It is more common for prospective franchisees to come to us from major carriers where they served as local, regional, and/or national claim managers; or from competing IA firms that are consolidating offices or eliminating staff; or from TPA’s and other industry claim sources. This is why we can state that our owner-operators average more than 20 years of claim experience in the property and casualty business.

Geography Coverage
Our network of 720 advertised locations spans the United States and parts of Canada with strong representation and coverage in both rural and urban settings. This distribution often puts us closer to the claim scene providing savings in LAE costs through reduced travel time with enhanced response time for your insured and/or claimants.

Customer Service Expectations
Frontier Adjusters is built on a concept that each claim assignment is an opportunity to perform at a high level to better ensure that we will receive the next assignment. Our owner-operators do not receive a paycheck every two weeks. They are business owners who understand the value of a customer relationship and are committed to the same. Their business is predicated upon great customer service and customer retention.

Technology & Innovation
We understand the advent of technology has changed the way organizations conduct business, which is why we continue to invest in our IT systems and processes in order to adapt to industry trends and customer demands. Our technology commitment enables Frontier to deliver a quality work product more efficiently and effectively, saving our customers time and money.

Core Values

Frontier’s Core Values reflect our organization’s cultural values and govern our day-to-day decisions and behavior. We expect our employees and franchisees to adhere to these Core Values:

Integrity
We revere honesty and forthrightness. We adhere to the highest ethical standards, provide timely, accurate and complete financial reporting, encourage prompt disclosure of bad news and welcome disagreement.

Golden Rule
We respect others and treat them in the way that we want to be treated.

Objectives
We clearly state and share our objectives with our employees, franchisees, shareholders and others. We measure our performance against these objectives and react to new information, changes and opportunities by adjusting our business processes to achieve and surpass our objectives.

Excellence
We are committed to continuously improving our performance in order to meet and exceed the expectations of our franchisees, customers and investors/owners. We reward our people for improving service quality and reducing costs.

Profit
Earning a profit rewards our investors/owners and enables us to attract necessary capital for further investment in our people and operating processes.