We specialize in helping clients establish, retain and manage customer relationships by facilitating and managing large volume call activities. To do this, we execute seamless Outbound and Inbound Campaigns, Internet Interactions and E-Marketing Solutions that are customized to support a broad range of program objectives from telemarketing to customer care. Established by C. Lee Tapp, a veteran in the call center industry, Advantage has become known for out performing its competitors. Leveraging its Contact Excellence approach, Advantage facilitates high quality and high performing call center interactions that render clients a tremendous return on their investment.
Although Advantage supports a range of markets, its niche is in servicing the mortgage and financial services arena, which capitalizes on its leadership’s 26 years of experience in mortgage banking.
Based in Largo, Maryland, a suburban community in the Washington, DC area, Advantage strategically leverages partnerships that manage onshore call center operations in Wilmington, Delaware and offshore operations in Guatemala City, Guatemala.
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