Burns Mailing & Printing

The following general information is provided to help answer questions about the policies and procedures of Burns Mailing & Printing as they relate to the handling of your printing and mailing projects.

General Information

Burns Mailing & Printing is here to serve you. Contact either Phyllis Burns (phyllis@ ) or Kimberly Hembree (kimberly@ ) prior to the design stage, so we can best advise you on how to setup your mailing. Working together, we can prevent problems and ensure that it meets, not only, our customers’ expectations, but also ensures we meet the specifications of our machines and the US Postal Service Regulations. We also provide free consultations to our customers.

To avoid errors and to ensure that all customer work is processed in an orderly manner, all instructions must be in writing. Please provide any and all purchase order numbers and due dates. Instructions, which are not provided in writing, may lead to a delay in production.

Scheduling

In most instances, Burns Mailing & Printing, Inc. can have a piece produced and mailed within 7 – 10 business days, after final written art approval. Production time varies depending upon several factors, such as; personalization, quantities, and intricacy of mailing/printing project. Digital print runs of 5,000 or under, generally, have a shorter lead time for print and mailing.

If you are providing a mail list via electronic media, we would like the list to be submitted as soon as possible. This will allow us to determine a print quantity and final postage amount.

For mailing materials provided to us by an outside printer, please send us an email prior to receiving the material, so the project can be added to our production schedule. Please describe the project in detail, such as the components of the project, desired mailing date and other pertinent details. We require a 5 business day turnaround to process jobs from an outside vendor.

Material from Outside Vendors

Most of Burns Mailing & Printing jobs entail some type of processing through automated equipment; it is therefore critical that the mail pieces be consistent in size, paper weight, and fold. We rely on all materials being delivered to us on time and in good condition. If material is curled, poorly folded, improperly or inconsistently sized, or otherwise in poor condition; it may slow machine production and/or require additional handling fees.

In addition, we are unable to inkjet an address on material that has a glossy finish coating (UV COATING or AQUEOUS) on the mail panel. This is usually seen on postcards and brochures. Please make sure to request the material without these coatings, or an additional labor charge and possible higher postage, could be accessed.

Our high speed inserter and addressing machine has material specifications to optimize the handling and speed of the inserting and addressing. If you are ordering materials, such as envelopes, from an outside printer, please contact us and we will be happy to provide you with the necessary specifications.

Mailing Lists

Burns Mailing & Printing, Inc., is a broker of mailing lists and makes available to its customers a variety of specialty lists. As a “Customer Supplied Lists” client, we will not copy or release your database without your written authorization.

We provide, at no cost to our customers, a FREE National Change of Address (NCOA) Service and we will provide the Undeliverable, Moved No Forward, or Forwarding Address, to our customers so that they can maintain their mailing lists with the most up-to-date information provided from the Postal Service.

If a list is purchased from Burns Mailing & Printing, we require payment for the list prior to ordering.

Permit Requirements

Standard/Bulk Permits:
All commercial postage categories have minimum quantities of mail that must be met. All pieces must be of the same size, shape, fold and weight.

For stamped or metered single-piece (full price) First-Class Mail: no minimum.
For permit imprint single-piece (full-price) First-Class Mail: 200 pieces OR 50 pounds.
For Presorted and automation First-Class Mail: 500 pieces.
For Standard Mail (Bulk Mail): 200 pieces OR 50 pounds.

Non-profit entities:
If you do not have approved non-profit status through the Postal Service, we will provide you with the appropriate forms to achieve that status and to qualify for a greatly reduced postage rate.
To mail non-profit, the return address MUST appear on the mail piece the same as it appears on file at the Postal Service. If it isn’t, we will be required to mail at the Standard Bulk Rate, and additional postage fees we be accessed.

No Permit? – we maintain a permit at Burns Mailing & Printing and you are able to mail under our permit, even if you have non-profit status at the Postal Service.

Financial Requirements

Printing & Mailing Labor: Our terms are Net 30. Until you establish credit with Burns Mailing & Printing, Inc., all jobs are COD.

Postage: To allow sufficient time to deposit postage funds with the Postal Service, we require that all checks to cover postage be in Burns Mailing & Printing’s possession prior to your mail date. If the postage deposit is not received, Burns Mailing & Printing cannot advance the money required, and the Postal Service will not accept your mail. Please make certain that you have advanced adequate postage to cover your entire mailing.
If you would like to receive a quote or establish credit with Burns Mailing & Printing, please call:
Phyllis Burns or Kimberly Hembree (865)584-2265 or (866)288-5618