At Business Extension Service our vision is to maintain a high standard of quality throughout three focus areas: client service, customer service and message service.
Customer service and message service is guaranteed through proper agent training and adherence to strict per-qualifications for hiring. At BES, our agents average ten years of customer service experience and are tested in a variety of ways during our hiring process to determine if they possess necessary spelling, grammar and writing skills as well as cognitive abilities to assess a situation and act appropriately. Many are college graduates. We also recognize that the training process is on-going. It does not end the first few weeks on the job and there is no high turnover rate. Business Extension Service pushes the national standard even further by checking employee progress every six months and rewarding those who consistently improve their core competencies.
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