Cookie Company Great American

Cookie Company Great American
Cookie Company Great American is listed in the Bakers category in Houston, Texas. Displayed below are the social networks for Cookie Company Great American which include a Facebook page, a Instagram account and a Twitter account. The activity and popularity of Cookie Company Great American on these social networks gives it a ZapScore of 82.

Contact information for Cookie Company Great American is:
12200 Gulf Fwy
Houston, TX 77034
(713) 910-3661

"Cookie Company Great American" - Social Networks

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Cookie Company Great American has an overall ZapScore of 82. This means that Cookie Company Great American has a higher ZapScore than 82% of all businesses on Zappenin. For reference, the median ZapScore for a business in Houston, Texas is 32 and in the category is 40. Learn more about ZapScore.

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Cookie Company Great American Contact Information:

Social Posts for Cookie Company Great American

@TexShark300 we can have our team look into this?

@TexShark300 Sorry to hear about the disappointing experience! Could you please DM us your email address & a few more details...

@halvomaine High five!

@pxbbs_ So sorry to hear that! Could you please DM us your email & the location? Want to have our customer service team look into this...

@AshlynEnloe See you soon?

Bring a dessert that will please everyone. Cookie Platters are available to order online!

3 Big Bite Doozies for $5! Spread the word! Disclaimer: Available every Tuesday in July at participating locations. No limit.

First, we want to issue a public apology to Zack and we hope to connect with him soon. We regret how this was handled. On behalf of Great American Cookies, we are sorry. This type of situation is not indicative of our Brand. Great American Cookies is a brand that has proudly supported veterans, military, police officers, firefighters, nurses, and other community servants regardless of whether they wear a uniform for the last 40 years. As a franchisor, our units are independently owned and operated. When a situation occurs at a local store level, we immediately contact the franchisee and work with them to investigate the situation. Our understanding is the issue at Katy Mills store and the subsequent suspension of an employee was due to a misunderstanding regarding an altercation with a customer. It had absolutely nothing to do with him buying a brownie for a police officer, which is a practice that is strongly commended. Given all that is involved in this situation, it needed to be clearly understood from a Franchisor perspective and enforced within the confines of the Franchise Agreements. Both Franchisor and Franchisee want a measured, strong response to this situation, which includes: (1) Continued emphasis that the incident was investigated and the suspension reversed. (2) The employee will receive pay on his upcoming pay check for the entire period of his suspension. (3) The Director of Operations for the Franchisee who oversaw this store and situation has been relieved of all duties and responsibilities related to the Katy Mills store as a result of this incident. (4) The franchisee has committed to additional management training at all levels to ensure that situations like this are investigated, documented and handled better in the future.

Happy Fourth of July! What better way to celebrate than with 3 Big Bite Doozies for $5?! Disclaimer: Available every Tuesday in July at participating locations. No limit.

A Cookie Platter from Great American Cookies is a sure way to light up any party!