We are Ohio’s leading provider of OEM Parts and Service for Commercial Kitchen Equipment
• Over 45 factory trained CFESA Certified service technicians throughout the state • One of only 32 companies in North America recognized as a CFESA Certified Company • Representing more than 100 equipment manufacturers as their Authorized Service Agent (ASA) • Expertise on all types of kitchen equipment including: Gas - Electric - Steam - Refrigeration - Microwave • The largest Female/Family-Owned service company of its kind in the State of Ohio - Established 1972
OUR TECHNICIANS
• We average a “First Time Fix” rate of over 85% • Over 50% of our technicians hold CFESA Master Technician status • Five Satellite Offices in Cambridge, Chillicothe, Galion, Lima, and Logan • 45 CFESA Certified service technicians with over 400 years combined experience • Our factory trained service technicians average over 2 manufacturer training sessions per year
ADVANTAGES
• 24/7 Service and Technical Support • E-commerce capabilities through EMWEB (Electronic Manuals Web) • Dynamic OEM Parts Sales Team with over 125 years combined experience • Professional Maintenance (PM) Programs designed to maximize kitchen efficiency • Offices in Cincinnati, Columbus and Dayton with combined warehouse space of over 40,000 sqft • Comprehensive Employee Review Program to ensure we are achieving our goals through our people • Customer Response Program to ensure we are achieving our goals through the eyes of our customers • Service fleet of over 50 vehicles with capabilities of handling Level I installations (as defined by CFESA) • 1200 sqft. Equipment Testing/Training Facility at Columbus Office with complete on-site multi-media capabilities
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